Refund Policy 

We at The Sourdough Club are committed to providing quality education and resources to our members while also using our platform as a social enterprise to create a positive impact. The fees we receive go towards the development of our courses and resources and significantly contribute to our social change programmes.

1. No Refund Policy: We operate a ‘No Refund’ policy on our subscriptions. Once a subscription is purchased and accessed, we cannot offer a refund, whether it’s used or not. This policy is in line with many digital content providers and ensures we can continue to offer high-quality resources and support our social programmes.
2. Managing Your Subscription: It is the responsibility of our members to manage their subscriptions. UK law dictates that we, as an organisation, cannot create, modify or cancel direct debits or subscriptions without explicit authorisation from the account holder. This ensures the security of your personal financial information.
3. Forgetting to Cancel Your Subscription: If a member forgets to cancel their subscription, we are unable to issue a refund. Our system sends out reminder emails before any recurring charges, and we have clear instructions on our website explaining how to manage and cancel subscriptions. We encourage all members to ensure their contact information is up to date and to regularly check their emails for notifications.
4. Supporting Our Social Enterprise: The policy of not providing refunds is not intended to be punitive. As a social enterprise, the funds we receive from subscriptions are immediately allocated to ongoing expenses, resource development, and our social change programmes. Refunding these fees would impact our ability to support these commitments.
5. Customer Service Support: We understand that situations can sometimes be complicated, and we are here to help. Our customer service team is available to assist you in managing your subscription or answering any questions you may have.

We thank you for your understanding and support in helping us maintain our commitment to our social change programmes while providing you with valuable, health-promoting resources and education.